Quote of the day

"“Ability may get you to the top, but it takes character to keep you there.”"

-John Wooden, Basketball Coach

Member of the NECC

October 2019


"What is Your BHAG?"

What is your BHAG? Your Big Hairy Audacious Goal? This is a term coined (and trademarked) by Jim Collins in his book ‘Good to Great’. The good to great companies that he researched all had a BHAG™.

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"Are your Core Values alive in Your Business?"

Every constituency of people will have their own, unique Core Values. Those core values are usually implicit, rather than explicit but they will exist.

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"How much do you value customer feedback?"

Have you ever noticed that those organisations which give really good service are constantly asking how they are doing, whereas the others, the ones where you really want to let them know how poor the customer experience was never ask and it is impossible to find out how to register your thoughts?

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