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"“Develop success from failures. Discouragement and failure are two of the surest stepping stones to success.”"

-Dale Carnegie

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"So how is your heat beat"?

12-09-2019 08:00 by Ian Kinnery

Rockefeller Habits #3

3. Communication rhythm is established and information moves through organization accurately and quickly.

There is an old adage that all problems within a business are communication problems. In essence all businesses are is a collection of people working together towards a common end. Communication is the glue that holds the whole thing together and absence of communication is the thing that will cause it to fall apart.

Communication needs to be regular, consistent and concise. Typically it is ad hoc, sporadic and ineffective. Habit three is designed to address this. Anything that is not planned and regular is likely to be sporadic and with communication sporadic simply doesn’t work. Often when I ask firms to describe the meetings in their business, they tell me there arent any; except when they are in a crisis, when something has gone badly wrong, and then they summon everyone together and generally read the riot act. So imagine how communication is generally greeted in those companies. ‘What’s gone wrong this time?’; ‘Who’s for the public flogging today?’. That is no way to treat people or to run a business.

Regular Communication

The only way to make sure communication is regular, consistent and concise is to establish an effective communication rhythm. ‘Mastering the Rockefeller Habits’ likens the communication rhythm to the heartbeat of the business. So how is your heartbeat? Is it strong, rhythmic and powerful, or sporadic irregular and weak? It’s your choice. One works, the other doesn’t.

The daily huddle is at the core of the communication rhythm. The daily huddle is a short, stand up meeting usually organised in small working groups that lasts no more than 15 minutes. When practiced properly it provides momentum, cohesion, focus and saves time.

The Game of Business

Can you imagine a sports team finishing one game and not meeting, not discussing and not learning before they meet, on the field to start the next game? Not even pub football teams do that. They discuss what worked in the last game and what they are going to do differently in the next game, no matter how rudimentary that discussion might be. Why would we expect to play the game of business any differently? I can’t imagine opening up a restaurant for business each day without some form of team briefing or update to make sure everyone is aware of what the specials are, who is booked in and the passing of necessary information. These are informal, unstructured huddles. The daily huddle simply makes sure the necessary information is cascaded through the organisation, to every person every day. When done properly the benefits are amazing.

Check Your Pulse

There is a simple litmus test. How often do you hear people saying, ‘I didn’t know that’ or ‘nobody told me that’? that would probably indicate your communication rhythm is absent or not working effectively. How many times do you find yourself repeating the same message over and over again? That would also indicate that your communication rhythm is either absent or ineffective.

Check your pulse. Is it strong rhythmical and powerful?


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