October 2016

27
Oct

Because it Matters

So you have to get to work 15 minutes early just to park your car somewhere safe. That means a 10-minute walk along a dark, unlit walkway to get to the place of work.

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20
Oct

Peak Experience

When was the last time you received such good customer service, you had that ‘wow’ moment as you walked away feeling all warm and that the world was in fact filled with happy people who are happy to help you?

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06
Oct

No service, big opportunity

Trying to upgrade my satellite package resulted in the phone call not being answered after 20 minutes of trying. Not once, not twice but three times. Calling my local Audi dealer to book the car in took twenty minutes for the call to be answered and the promise of a six week wait for a so called courtesy vehicle. Three calls to the doctor’s surgery ended up in three voice announcements that they were closed, for lunch, training or something else. Who would have thought that organisations could make the spending of money so difficult?

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