I saw a recent TV report about how traditional bricks and mortar stores had had a difficult Christmas for sales. It said that online businesses had significantly outperformed their more traditional counterparts. The report featured the obligatory retail analyst to shed expert light on the problem and she spoke knowledgeably about the changes that were taking place in our shopping habits. I also learned a new word, ‘showrooming’ to describe what can’t possibly be a new phenomenon: - the act of going to a traditional store to see, touch, feel, and often try on the item before ordering it online, often from the customer’s smart phone before they left the showroom.
Read more … Keep It Simple
One of my learnings from the year just closed is about brands. Now there are hundreds of books and theories about brands that I don’t intend to go into here. My thoughts are based as much on my role as a consumer as they are as a leading business coach.
Read more … Disappointing Brands
I often talk about the journey, of life, of growing a business. I praise clients and their businesses for moving forward. The symbol for my business is a spiral, and I talk about how important it is to constantly spiral upwards and how if we stop driving forward then inevitably gravity will cause us to spiral downwards. We cannot stand still. We must strive to be better today than we were yesterday in whatever way we feel is important for us. Most of us can ride a bike, but riding a bike that is stationary is impossible for most of us.
Read more … The Law of Motion
Here we are again. Steaming relentlessly towards the end of yet another year. Of course the same thing happens at the end of every year and it seems that every year, as we get older, the years pass more quickly.
Read more … Was it good for you
Business leaders and business owners often struggle with managing others and I understand that. It is difficult. It is a challenge. It is a constantly shifting scene, which takes energy and empathy to do effectively. Typically we either over-manage or undermanage, whatever our underlying style may be.
Read more … Never Not Manage
I have lifted this question straight out of the book written by Marcus Buckingham called “First Break All The Rules”. Despite having an off-putting title the book is worth reading, not least because of its association with The Gallup Organisation and the fact that it is based on the organisation’s extensive research over many years.
Read more … Do I know what is expected of me at work?
In ‘Alice in Wonderland’ there is a passage where Alice comes to a fork in the road and so she asks the Cheshire cat which road she should take. The Cheshire cat simply asks, “where are you going?” to which Alice honestly replies that she doesn’t know, so the cat retorts “then it doesn’t matter”.
Read more … Is it useful?
A recent conversation drifted towards the subject of transformation, as opposed to transaction. We were talking specifically about business performance and business growth but the conversation was hugely beneficial for me personally because it caused me to refocus on transformation.
Read more … Transformation
So you have to get to work 15 minutes early just to park your car somewhere safe. That means a 10-minute walk along a dark, unlit walkway to get to the place of work.
Read more … Because it Matters
When was the last time you received such good customer service, you had that ‘wow’ moment as you walked away feeling all warm and that the world was in fact filled with happy people who are happy to help you?
Read more … Peak Experience