Latterly I have had a problem with my hearing, which eventually resulted in a minor operation. 24 hours after the operation I awoke with my hearing back to a level that I hadn't experienced for 18 months or more. The change was dramatic in the extreme. I was able to turn the TV volume, which had been recently turned up to 45, down to 25. I was noticing things that I had ceased to notice ages ago.
Read more … Superpowers
It seems almost blasphemous to write the words “Training doesn't work”, particularly when I am so deeply involved in the development field, and so often, at the level I work at training can be seen as the universal panacea for all problems, but it is true that training doesn't work. Well not on its own anyway.It seems almost blasphemous to write the words “Training doesn't work”, particularly when I am so deeply involved in the development field, and so often, at the level I work at training can be seen as the universal panacea for all problems, but it is true that training doesn't work. Well not on its own anyway.
Read more … Training Doesn't Work
We have previously noticed how it is not the absence of conflict that is so important but the nature of the conflict that matters.Great teams are not those teams from which conflict is absent. Great teams are characterised by lots of conflict; by lots of healthy conflict.
Read more … Three Ways To Keep Conflict Healthy
Most of us prefer an easy life, a life that is free from argument anger and conflict. Most of us would prefer to inhabit a place where we keep conflict at bay, preferring a quiet and respectful calm to an upsetting and unsettling turmoil. So it follows then that in creating our ideal place of work and in framing the ideal team we choose to work with we might feel the need to seek an absence of conflict. Indeed we may even have an absence of conflict as one of the markers of a great team.
Read more … Three Reasons Why Conflict Is Good
The man who only has a hammer sees every problem as a nail, is a very poignant aphorism. Wherever we are in life and business we seem to have our own bag of tools.
Read more … If I Had a Hammer
You may never have heard of Vilfredo Pareto the Italian engineer, sociologist, economist, and philosopher who died in 1923 but you will almost certainly be familiar with the law for which he is most well known. Often referred to as the 80;20 rule Pareto’s law states that 80% of our results comes from 20% of our effort. This can be extended to infer that 80% of our profit comes from 20% of our customers and that 20% of our customers generate 80% of our problems. If I am completely honest I don’t know how much statistical validity this claim has but what I do know is that whenever I have tested the principle it seems to hold true to a remarkable degree. It is relatively easy to test for yourself.
Read more … In Praise of Pareto
Who is your core customer? Do you know? Can you describe her? In detail?
At Gazelles coaches we define a core customer as someone who will buy your product or service at the price you want to charge and in sufficient quantities. That is why knowing who your core customer is, is so very important.
Read more … Core Customer
The futurist and former associate editor of Fortune magazine Alvin Toffler once said “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn." Well here we are 15 years into the 21st Century and I think his comment is becoming more and more relevant every day.
Read more … Learn, unlearn and relearn
It’s All About Character
Steve Hansen former rugby union player and the head coach of the All Blacks said, “Test rugby is all about testing your character. It’s about putting you under pressure and seeing how you cope”. Any endeavour or enterprise carried out at the highest level will be a test of character, whether that be climbing a mountain, walking to the north pole, swimming the channel, running a newsagents or leading a multi million pound enterprise, it will be a test of at least two things; character and skill.
Read more … It's All About Character