I have lifted this question straight out of the book written by Marcus Buckingham called “First Break All The Rules”. Despite having an off-putting title the book is worth reading, not least because of its association with The Gallup Organisation and the fact that it is based on the organisation’s extensive research over many years.
Read more … Do I know what is expected of me at work?
In ‘Alice in Wonderland’ there is a passage where Alice comes to a fork in the road and so she asks the Cheshire cat which road she should take. The Cheshire cat simply asks, “where are you going?” to which Alice honestly replies that she doesn’t know, so the cat retorts “then it doesn’t matter”.
Read more … Is it useful?
A recent conversation drifted towards the subject of transformation, as opposed to transaction. We were talking specifically about business performance and business growth but the conversation was hugely beneficial for me personally because it caused me to refocus on transformation.
Read more … Transformation
So you have to get to work 15 minutes early just to park your car somewhere safe. That means a 10-minute walk along a dark, unlit walkway to get to the place of work.
Read more … Because it Matters
When was the last time you received such good customer service, you had that ‘wow’ moment as you walked away feeling all warm and that the world was in fact filled with happy people who are happy to help you?
Read more … Peak Experience
Trying to upgrade my satellite package resulted in the phone call not being answered after 20 minutes of trying. Not once, not twice but three times. Calling my local Audi dealer to book the car in took twenty minutes for the call to be answered and the promise of a six week wait for a so called courtesy vehicle. Three calls to the doctor’s surgery ended up in three voice announcements that they were closed, for lunch, training or something else. Who would have thought that organisations could make the spending of money so difficult?
Read more … No service, big opportunity
What is that you say? There is no such word as ‘teamship’ and joy is a word rarely associated with anything to do with work or business. Well you may be correct.
Read more … The Joy of Teamship
I have decided that I am going to ban the word review. After a lifetime spent running businesses and coaching business leaders that has been full of performance reviews, accounts reviews, personnel reviews, quarterly reviews, annual reviews and restaurant reviews why would I suddenly develop a deep aversion to the word review?
Read more … Review No More
Foreword by Ian Kinnery
This week Thursday’s Thoughts takes on a new format. I have been writing weekly pieces for several years now in the hope that my thoughts will provide inspiration and meaning for the readers. One of the major delights in my role is seeing others learn new things and begin to perform and think at a higher level. When Hazel, my excellent business manager and wingman (lady) had an Aha! moment last week we thought that others might benefit from her learnings. She has stretched her comfort zone to write the following. I hope you can learn from her experiences. Thank you Hazel.
Read more … Learning and Growing by Hazel Coupe